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April 23, 2014

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Principles of Supervision

Principles of Supervision covers the material taught in a one-semester college course. Questions on the exam test:
  • Knowledge of basic facts and terms
  • Understanding of concepts and principles
  • Ability to apply the knowledge to specific case problems
Topics covered in this course are:
  • Roles and Responsibilities of the Supervisor
    • Definition of a supervisor
    • Skill requirements
    • Multiple supervisory roles
    • Decision making and problem solving
    • Values and ethics
    • Authority

  • Planning at the Supervisory Level
    • Definition of planning
    • Types of planning
    • Goals and objectives
    • The planning process
    • Time management and delegation

  • Organization and Staffing at the Supervisory Level
    • Organizational principles
    • Line and staff
    • Centralized vs. decentralized
    • Matrix or project organization
    • Span of control
    • Unity of control
    • Staffing principles
    • Determining needs
    • Legal considerations
    • Recruiting and selecting
    • Orientation and training

  • Directing at the Supervisory Level
    • Leadership
    • Motivation
    • Performance appraisal
    • Working with diverse employees
    • Maintaining discipline
    • Counseling employees
    • Employee development

  • Controlling at the Supervisory Level
    • Steps in the controlling process
    • Budgetary considerations

  • Legal Issues
  • Stress Management
  • Union/Nonunion Environments
  • Increasing Productivity
  • Quality Concerns
(Taken from "Principles of Supervision," DSST (Dantes Subject Standardized Tests), Thomson Prometric,

The required textbook(s) for the Traditional course are listed below.

  • Supervision: Concepts and Skill-Building   
      4th by Certo, Samuel C. - McGraw-Hill, 2003
    ISBN 9780072874242