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Principles of Supervision |
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Principles of Supervision covers the material taught in a one-semester college course. Questions on the exam test:
- Knowledge of basic facts and terms
- Understanding of concepts and principles
- Ability to apply the knowledge to specific case problems
Topics covered in this course are:
- Roles and Responsibilities of the Supervisor
- Definition of a supervisor
- Skill requirements
- Multiple supervisory roles
- Decision making and problem solving
- Values and ethics
- Authority
- Planning at the Supervisory Level
- Definition of planning
- Types of planning
- Goals and objectives
- The planning process
- Time management and delegation
- Organization and Staffing at the Supervisory Level
- Organizational principles
- Line and staff
- Centralized vs. decentralized
- Matrix or project organization
- Span of control
- Unity of control
- Staffing principles
- Determining needs
- Legal considerations
- Recruiting and selecting
- Orientation and training
- Directing at the Supervisory Level
- Leadership
- Motivation
- Performance appraisal
- Working with diverse employees
- Maintaining discipline
- Counseling employees
- Employee development
- Controlling at the Supervisory Level
- Steps in the controlling process
- Budgetary considerations
- Legal Issues
- Stress Management
- Union/Nonunion Environments
- Increasing Productivity
- Quality Concerns
(Taken from "Principles of Supervision," DSST (Dantes Subject Standardized Tests), Thomson Prometric, www.GetCollegeCredit.com.) |
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